We take the protection of your personal data very seriously. We process your personal data in accordance with applicable data protection legislation and this privacy policy. You can generally use our website without providing personal data. Where personal data (such as your name, address or email address) is collected on our pages, it is provided voluntarily wherever possible.

This privacy policy of Kundenfokus KG describes how Kundenfokus GmbH, based at Promande 23, A-4020 Linz, collects and processes data about you when you visit our website. By continuing to use this website, you agree to the processing of your data in accordance with this policy.

Data protection coordinator

You can contact our data protection coordinator at: Kundenfokus KG, FAO Data Protection Coordinator, Promenade 23, A-4020 Linz, or office@kundenfokus.at.

Processors and recipients

We process your personal data with the support of processors that help us provide our services (for example, web hosting and email newsletter providers):
1&1 Internet SE
xLab Software Engineering
Cloudflare, Inc.
CleverReach
Google
adform

These processors are required to protect your personal data strictly and may process it only for the purpose of providing our services. Your personal data is disclosed only to service providers customarily used in business, such as banks (for transfers to you), tax advisers (if your details appear in our accounts) and delivery providers (for shipments to you).

Contact form

After you submit the contact form, the controller processes the personal data you have entered to handle your enquiry, based on the consent you give by submitting the form. There is no statutory or contractual obligation to provide personal data. If you do not provide it, you will be unable to submit your enquiry and we will be unable to process it.

You may withdraw your consent at any time by written notice. Withdrawal does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

The data may be further processed for purposes compatible with the original purpose, on the same legal basis, until you object. In this case, the data is passed to the delivery provider. You may object at any time, by written notice, to the use of your personal data for direct marketing. If you object, your personal data will no longer be processed for direct marketing purposes.

Cookies

This website uses cookies. Cookies make websites easier and more efficient to use. A cookie is a small text file used to store information. When you visit a website, it may place a cookie on your computer. If you return later, the website can read the data stored in that cookie to determine, for example, whether you have visited before and which parts of the website interested you. Further information on cookies is available on the German-language Wikipedia.

Changing cookie settings

You can specify how your browser handles cookies, including which cookies it accepts or rejects, in your browser settings. The location of these settings depends on the browser. Detailed information is available through the browser's help function. Restricting cookies may prevent some website functions from being used in full.

Server log file

To monitor technical functionality and improve the operational security of the web server, this website processes the following personal data in a server log file (see Combined Log Format), on the basis of the controller's overriding legitimate interest in technical security measures:
IP address
Timestamp
Content requested
Referring page
Browser identification

This data is stored temporarily for 10 days and then deleted automatically.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LCC (Google), on the legal basis of an overriding legitimate interest in analysing website use. We have concluded a data processing agreement with Google for this purpose.

When you access our website, software establishes a connection to Google's servers and transfers data to servers, some of which are located in the USA. Google Analytics also uses cookies to store information about website users and analyse their use of the website.

This website uses IP anonymisation. Google therefore shortens and anonymises your IP address within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there.

According to Google, it uses the collected data to evaluate website use, compile reports on website activity and provide other services relating to website and internet use. Google may also transfer this information to third parties where required by law or where those parties process the data on Google's behalf.

Detailed information about how Google Analytics handles user data is available in Google's privacy policy and the Google Analytics privacy information.

Disabling Google Analytics

You can generally prevent the collection of your usage data on our website by enabling Do Not Track in your browser. Our website respects the Do Not Track signal that your browser then sends to all websites.

You can generally prevent Google Analytics from collecting your usage data across all websites by downloading and installing the browser add-on available at the link provided in the German policy.

Your rights

You have the right to access, rectify and erase your personal data and to restrict its processing. Where processing is based on your consent or on a contract concluded with you, you also have the right to data portability.

You may withdraw any consent you have given to the processing of your personal data. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

You have the right to object to the processing of your personal data for direct marketing. If you object, your personal data will no longer be processed for that purpose.

You also have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, dsb@dsb.gv.at).